Question 1

Terms and Conditions

Accepted Answer

These Terms & Conditions ("Agreement") govern the provision of eco-friendly cleaning services by Eco Cleaning Bird ("Company") to domestic houses and offices ("Customers"). By engaging our services, you ("Customer") agree to be bound by the terms and conditions outlined below:

Scope of Services: a. The Company will provide eco-friendly cleaning services to the Customer's domestic house or office, as agreed upon during the booking process. b. The specific tasks and duration of the cleaning service will be discussed and agreed upon between the Customer and the Company before each cleaning session.

Payment: a. The Customer agrees to pay the agreed-upon fee for each cleaning session in full, as stated in the invoice provided by the Company. b. Payment can be made through electronic transfer or any other method agreed upon by both parties. c. In the case of recurring cleaning services, the Customer agrees to provide payment before the payment due date that is shown in the Cancellations & Payment Policy on this website.

Cancellation and Rescheduling: a. The Customer must provide a minimum notice of 48 hours before the scheduled cleaning session to cancel or reschedule the service. Failure to do so may result in a cancellation fee. b. The Company reserves the right to reschedule or cancel a cleaning session in case of unforeseen circumstances, including but not limited to emergencies, equipment failure, or personnel unavailability. In such cases, the Company will make reasonable efforts to inform the Customer in a timely manner and reschedule the service at a convenient time. For more information about cancellation, please see Cancellations & Payment Policy

Customer Obligations: a. The Customer agrees to provide accurate and complete information about the property to be cleaned, including any potential hazards or special requirements. b. The Customer is responsible for providing safe access to the property at the scheduled time of cleaning. In case of restricted access, the Company must be informed in advance. c. The Customer must ensure the security of their belongings and valuables during the cleaning session. The Company will not be held liable for any loss or damage unless caused by gross negligence or willful misconduct.

Liability: a. The Company will take reasonable care in providing cleaning services. However, the Company shall not be held liable for any damages or losses arising from circumstances beyond its control or as a result of the Customer's actions, omissions, or any third-party involvement. b. The Customer acknowledges that the Company's liability for any direct damages shall be limited to the amount paid by the Customer for the specific cleaning service in question.

Insurance: a. The Company maintains appropriate insurance coverage, including public liability insurance, to protect against any claims arising from its services. b. The Customer is encouraged to maintain their own insurance coverage for the property and its contents.

Confidentiality and Privacy: a. The Company will treat all information provided by the Customer as confidential and will not disclose it to any third parties, except as required by law or with the Customer's express consent. b. The Company will comply with applicable data protection laws and regulations and take reasonable measures to protect the Customer's personal information.

Termination: a. Either party may terminate the service agreement with written / email notice, provided that any outstanding payments are settled.

Governing Law and Jurisdiction: a. This Agreement shall be governed by and construed in accordance with the laws of WA. Any disputes arising out of or in connection with this Agreement shall be submitted to the exclusive jurisdiction of the courts in Western Australia.

By engaging our services, you confirm that you have read, understood, and agreed to these Terms & Conditions and Cancellation Fee and Policy. These Terms & Conditions and cancellation fee, and policy may be subject to change, and any updates will be communicated to the Customer in a timely manner.

Question 2

Cancellations & Payment Policy

Accepted Answer

We don't have lock-in contracts with our services for residential cleaning; however, we require 48 hours notice for cancellation or rescheduling or suspend our service in advance if you wish to cancel or reschedule our service without being charged a cancellation fee.

We value time and respect all of you and your time, including ourselves (our cleaners' time), as much as possible.

Ongoing cleaning clients are automatically confirmed for the same day on a regular basis. (Weekly and fortnightly clients)

Less than 48 hours notice, cancellation or reschedule fee is 60% of the cleaning service you have booked.
Less than 24 hours notice, cancellation or reschedule fee is 80% of the cleaning service you have booked.

A cancellation/ reschedule fee applies due to the difficulty in arranging replacement work for our cleaners.

For our regular customers:

If you have a slight/ no history of late cancellations, a cancellation fee may not be applied if situations such as loss of family members, accidents/injuries as these conditions/ events are out of control.

We try to reschedule the closest date that can suit both of you and us; otherwise, cancellation of 60% or 80 % of the fee applies if the reasons are such as light sickness.

If you get cold/sick, we would recommend, you stay in your bedroom during the cleaning (We clean the rest of the areas) unless you want to pay the cancellation fee.

We advise you to contact us about cancellations.

For your peace of mind, we confirm all cancellations in writing, by SMS or Email (ecocleaningbird@gmail.com)

Lockout Fee:

When we arrive at the scheduled time, and our cleaners cannot access the property due to our client's reason, for example, clients forget to leave the house key or leave the wrong key and are not able to let us access the property at that time, in this situation, the Lockout fee applies. The lockout fee is 80% of the cleaning service you have booked.

Firstly, we try to arrange a different time on that day to avoid charging the client the Lockouts fee if it is possible. Otherwise, the fee applies. It is to compensate our cleaners for their travel expenses, time and loss of income.

To prevent these situations from happening, we recommend setting reminders.

If you keep us waiting for more than 10 minutes and we cannot access your property for cleaning, a waiting fee applies, as we value time and respect all of you and your time, including ourselves (our cleaners' time) as much as possible.

Late Payments:

If you fail to pay by the due date (After 7 days from the cleaning service provided), $16.5 will be added to your invoice.

After 7 days from the due date, and another 7 days delay, an extra of $16.5 fee will be added. E.g. (overdue 14 days $16.5 + $16,5 if your cleaning fee is $200, it will be $200 + $16.5 + $16.5 = $233 including GST)

If your payment is not paid after 30 days, it will be forwarded to the payment collection agency.

To prevent these situations from happening, we recommend setting reminders.

This policy may differ for commercial cleaning.

Parking Fees:

Customers are responsible for any parking costs or parking fines incurred due to a lack of parking or permits if their property is located in the CBD area or in a location where parking is not available for us.

We require adequate parking for our services on the day.

Terms & Conditions

Understanding our service policies for your peace of mind.

Our Service Policies

Terms and conditions

Terms and Conditions

Cancellations & Payment Policy

Need Assistance?

Contact us to clarify any terms or discuss your cleaning needs.

Terms & Conditions

Understanding our service policies for your peace of mind.

Our Service Policies

Terms and conditions

Question

Terms and Conditions

Question

Cancellations & Payment Policy

Need Assistance?

Contact us to clarify any terms or discuss your cleaning needs.