Terms & Conditions

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These Terms & Conditions ("Agreement") govern the provision of eco-friendly cleaning services by [Eco Cleaning Bird]("Company") to domestic houses and offices ("Customers"). By engaging our services, you ("Customer") agree to be bound by the terms and conditions outlined below:

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• Scope of Services: a. The Company will provide eco-friendly cleaning services to the Customer's domestic house or office, as agreed upon during the booking process. b. The specific tasks and duration of the cleaning service will be discussed and agreed upon between the Customer and the Company before each cleaning session.

• Payment: a. The Customer agrees to pay the agreed-upon fee for each cleaning session in full, as stated in the invoice provided by the Company. b. Payment can be made through electronic transfer or any other method agreed upon by both parties. c. In the case of recurring cleaning services, the Customer agrees to provide payment before the payment due date that is shown in the Cancellations & Payment Policy on this website.

• Cancellation and Rescheduling: a. The Customer must provide a minimum notice of 48 hours before the scheduled cleaning session to cancel or reschedule the service. Failure to do so may result in a cancellation fee. b. The Company reserves the right to reschedule or cancel a cleaning session in case of unforeseen circumstances, including but not limited to emergencies, equipment failure, or personnel unavailability. In such cases, the Company will make reasonable efforts to inform the Customer in a timely manner and reschedule the service at a convenient time. For more information about cancellation please, go to Cancellations & Payment Policy

• Customer Obligations: a. The Customer agrees to provide accurate and complete information about the property to be cleaned, including any potential hazards or special requirements. b. The Customer is responsible for providing safe access to the property at the scheduled time of cleaning. In case of restricted access, the Company must be informed in advance. c. The Customer must ensure the security of their belongings and valuables during the cleaning session. The Company will not be held liable for any loss or damage unless caused by gross negligence or willful misconduct.

• Liability: a. The Company will take reasonable care in providing cleaning services. However, the Company shall not be held liable for any damages or losses arising from circumstances beyond its control or as a result of the Customer's actions, omissions, or any third-party involvement. b. The Customer acknowledges that the Company's liability for any direct damages shall be limited to the amount paid by the Customer for the specific cleaning service in question.

• Insurance: a. The Company maintains appropriate insurance coverage, including public liability insurance, to protect against any claims arising from its services. b. The Customer is encouraged to maintain their own insurance coverage for the property and its contents.

• Confidentiality and Privacy: a. The Company will treat all information provided by the Customer as confidential and will not disclose it to any third parties, except as required by law or with the Customer's express consent. b. The Company will comply with applicable data protection laws and regulations and take reasonable measures to protect the Customer's personal information.

• Termination: a. Either party may terminate the service agreement with written / email notice, provided that any outstanding payments are settled.

• Governing Law and Jurisdiction: a. This Agreement shall be governed by and construed in accordance with the laws of WA. Any disputes arising out of or in connection with this Agreement shall be submitted to the exclusive jurisdiction of the courts in Western Australia.

• By engaging our services, you confirm that you have read, understood, and agreed to these Terms & Conditions and Cancellation Fee and Policy​. These Terms & Conditions and cancellation fee and policy may be subject to change, and any updates will be communicated to the Customer in a timely manner.