Help

  • Cancellation Fee and Policy​

We don't have lock-in contracts with our services, however, we require 48 hours notice for the cancellation or reschedule or suspended our service in advance if you wish to cancel or reschedule our service without being charged a cancellation fee.
Ongoing cleaning clients are automatically confirmed for the same day on regular basis.​ 

  • Less than 48 hours notice cancellation or reschedule fee is 60% of the cleaning service you have booked.

  • Less than 24 hours notice cancellation or reschedule fee is 80% of the cleaning service you have booked.

A cancellation/ reschedule fee applies due to the difficulty in arranging replacement work for our cleaners. 

We advise you to contact us about cancellations. For your peace of mind, we confirm all cancellations in writing, by SMS or Email (ecocleaningbird@gmail.com)

  • Lock-Outs Fee​

When we arrive at the scheduled time and our cleaners cannot access the property due to our client's reason, for example, clients forget to leave the house key or left the wrong key and are not being able to let us access the property at that time, in this situation Lockouts fee applies. The lockout fee is 80% of the cleaning service you have booked.

Firstly, we try to arrange a different time on that day to avoid charging the client the Lockouts fee if it is possible. Otherwise, the fee applies. It is to compensate our cleaners for their travel expenses, time and loss of income.
To prevent these situations to happen we recommend setting reminders.