Cancellations & Payment Policy

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• Cancellation Fee and Policy​

We don't have lock-in contracts with our services, however, we require 48 hours notice for the cancellation or rescheduling or suspended our service in advance if you wish to cancel or reschedule our service without being charged a cancellation fee. 

As we value time and respect all of you and your time including ourselves  (our cleaners' time) as much as possible. 

Ongoing cleaning clients are automatically confirmed for the same day on a regular basis. (Weekly and fortnightly clients) 

• Less than 48 hours notice cancellation or reschedule fee is 60% of the cleaning service you have booked.

• Less than 24 hours notice cancellation or reschedule fee is 80% of the cleaning service you have booked.
   

A cancellation/ reschedule fee applies due to the difficulty in arranging replacement work for our cleaners. 
 

For our regular customers:
If you have a slight/ no history of late cancellations, a cancellation fee may not be applied if situations such as loss of family members, accidents/injuries as these conditions/ events are out of control.

We try to reschedule the closest date that can suit both of you and us within 10 days, otherwise, cancellation of 60% or 80 % of the fee applies if the reasons such as light sickness.
If you get cold/sick we would recommend, you stay in your bedroom during the cleaning (We clean the rest of the areas) unless you want to pay cancel fee. 
 

We advise you to contact us about cancellations.

For your peace of mind, we confirm all cancellations in writing, by SMS or Email (ecocleaningbird@gmail.com)

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• Lock-Outs Fee​

When we arrive at the scheduled time and our cleaners cannot access the property due to our client's reason, for example, clients forget to leave the house key or leave the wrong key and are not able to let us access the property at that time, in this situation, Lockouts fee applies. The lockout fee is 80% of the cleaning service you have booked.
 

Firstly, we try to arrange a different time on that day to avoid charging the client the Lockouts fee if it is possible. Otherwise, the fee applies. It is to compensate our cleaners for their travel expenses, time and loss of income.
To prevent these situations from happening we recommend setting reminders.

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If you keep us waiting for more than 10 minutes and we cannot access your property for cleaning, a waiting fee applies as we value time and respect all of you and your time including ourselves  (our cleaners' time) as much as possible. 

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• Payment Policy​

One-off cleaning, Vacate cleaning, and Initial cleaning:

For One-off cleaning, Vacate cleaning, and initial cleaning, we require a 50% deposit of our price in advance 2 days (48 hours before) before the cleaning day. The balance is to be paid within 7 days from the cleaning day.

NOTE: Payments - If you fail to pay by the due date, 8% of the cleaning price will be added. After overdue 2 days extra 5% will be added each day. (E.x overdue 4 days extra fee will be 8% +5% +5% +5%)
 

Regular cleaning payment due is 7 days from the cleaning day.
NOTE: Payments - If you fail to pay by the due date, 8% of the cleaning price will be added. After overdue 2 days extra 5% will be added each day. E.x (overdue 4 days extra fee will be 8% + 5% +5% + 5%)

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If your payment is not paid after 14 days, it will be forwarded to the payment collection agency.

To prevent these situations to happen we recommend setting reminders.

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This policy may differ for commercial cleaning.

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